Refund policy

Return Policy

We offer a 30-day return policy, allowing you 30 days after receiving your item to request a return. For any return questions, please contact us at support@ayayacharm.com.

Return Conditions
To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

Return Process
To start a return, please reach out to us. Approved returns will receive a return shipping label and the return address. Unapproved returns will not be accepted.

FAQ:

1. How do I request a return?
You can request a return within 30 days of receiving your item by contacting us at support@ayayacharm.com Please ensure the item is unused, with tags, and in its original packaging.

2. How long does it take to receive my refund?
We’ll notify you once we’ve received and inspected your return. If approved, refunds will be processed to your original payment method within 10 business days. If you haven’t received the refund within 15 business days, please contact us.

3. What items are eligible for returns?
Items must be unused and in original packaging. Customized items and sale items are not eligible for returns.

4. What should I do if my item is damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt so we can resolve the issue.

5. Who covers the return shipping costs?
For returns due to product quality issues, we will cover the return shipping costs. For non-quality related returns, customers are responsible for the shipping fees.

6. Can I exchange an item?
At this time, we recommend returning the item and placing a new order for the replacement to ensure quick processing.

Damages or Issues
If your item is defective, damaged, or incorrect, please contact us upon receipt so we can resolve the issue promptly.

Non-Returnable Items
Custom items and sale items cannot be returned.

Refunds
Once we receive and inspect your return, we’ll notify you of the refund status. Approved refunds will be processed within 10 business days to your original payment method. If you haven’t received your refund within 15 business days of approval, please contact us.

Contact Us
For questions about this policy or to exercise your privacy rights, email us at support@ayayacharm.com or press contact us.